Inventiv Insights

Frequent articles that give you insights into employee engagement, the workplace experience, and how to grow the leadership your organization needs to accomplish incredible things.

How Often Should You Survey Your Team?

There are a few common survey cadences most companies adhere to. How can you determine when you should survey your team? We break down the common schedules, types of surveys, and the critical deciding factor for scheduling your company's surveys.

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12 Myths About Employee Engagement

There are many myths and half-truths about employee engagement. This article covers 12 common myths about employee engagement. We identify what engagement is actually about, and how you can influence engagement in your team, either as an individual contributor or as a leader of people.

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Ways to Retain Knowledge Prior to a Departure

Are you worried about losing knowledge held by a departing employee? Use these strategies and tactics to prevent the brain drain before it starts. Retain knowledge held by soon-to-be-gone employees, and institute tools and processes that promote sharing of important knowledge.

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Why to Promote from Within

Promote from within your organization to accelerate training and increase acceptance of your decision. Among numerous other benefits, the promoted employee's peers will be more likely to respect them than an outsider.

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The Hidden Toll of Employee Attrition

Beyond the monetary costs of losing and replacing an employee, there are other costs of attrition on your team. Working relationships, confidence in leadership, and employee satisfaction can all be negatively impacted by the termination or resignation of a coworker.

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What Is the Cost of Replacing an Employee?

Employees are the most valuable asset in your company, and this math proves that out. Review the monetary cost of replacing an employee, including lost opportunity cost, recruiting costs, and employee onboarding.

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How to Identify Good Metrics

Do you need help understanding the difference between good and bad metrics? How can you identify when you have the right metrics in place? Consider this goal-based approach to identifying and measuring the performance of your team.

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Make Job Ads Stand Out: Start with Purpose

Most job ads you find online are very bland. They describe who you're working for and what you'll be doing. Rarely do you find one that tells you why you're needed. Start with your organization's purpose to attract more people willing to achieve greatness.

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Recruiting is Marketing

New hire recruiting is one of the most important marketing investments you can make. Learn about the importance of selling your company to potential employees.

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Positive Feedback is Free Marketing

Learn how to identify positive feedback from customers, app store reviews, and other online posts as free marketing material for your product. Follow these tips to maximize the impact your promoters have on bringing you new users and paying customers.

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Encourage Positive App Store Reviews

How do you encourage users to post positive App Store reviews? This guide describes ways to make it easy to review your app and ask for feedback at appropriate times. It also covers disallowed tactics you should avoid when asking for ratings and reviews.

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Manage App Store Reviews

App Store ratings and reviews are not the end. Once you receive feedback, you will need to manage App Store reviews. Triage bug reports, prioritize software tasks, and respond to users. Turn past negative reviewers into positive reviewers for future versions.

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Prevent Negative App Store Reviews

Negative App Store reviews will discourage new users from installing your app. Learn what steps to take to prevent negative App Store reviews by addressing bugs and user feedback as early as possible with in-app feedback.

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Responding to Problems - Craft Your Message

Learn about the importance of responding to problems such as bug reports, downtime, or other customer concerns. This article guides you through all aspects of crafting an impactful response to problems.

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Critic Update: New Onboarding Experience, Mobile Libraries

Critic has a fresh, new onboarding experience! Try signing up today and see how easy it is to add bug reports to your mobile and web apps.

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How to Learn from Failure

Nothing feels worse than watching your product or company fail. Use these tactics to learn from failure, adapt to changing situations, and build a more resilient product.

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Should You Offer a Free Plan or a Free Trial?

When creating a pricing structure for your SaaS product, what makes more sense? A free plan or a free trial? This article describes the advantages and disadvantages of each approach so you make the best decision for your product.

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8 Data Points to Help Diagnose Software Problems

Are you having difficulty diagnosing software problems with your app? These 8 data points will help you identify and fix bugs reported by your users. Also provided are helpful tips on how to replicate and resolve issues related to symptoms discovered by these data points.

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Being Featured on Product Hunt: My Experience and Lessons Learned

Critic was recently featured on Product Hunt! Read about our experience preparing for launch, how we got featured, and what we recommend if you want to be featured on Product Hunt.

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Competition Abounds - Don't Worry About It, Learn Something

You likely have more competition for your product than you realize. However, competition is really just market validation. Competitors can teach you as much as your own customers. Learn how to listen to competitors to avoid problems they have already faced.

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Critic API Now Provides Access to All Features

The Critic API now provides a way to interact with all of the functionality you see in the Critic web portal. Create your own integrations, query the API for information, or perform a full data export for further analysis of product feedback reported by your customers.

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Dogfooding - Build Something You Will Use

Dogfooding is the practice of "eating your own dogfood," or using a product that you are creating. Building something you need is a valuable way to validate your product idea.

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The Importance of Identifying a Product Goal

Clearly describing your product goal will promote better decision-making by your team. Frame product decisions in terms of the goal. Increase your product's return on investment by focusing only on goal-oriented tasks.

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Release Early and Often

Go for launch! Release early and often to validate your ideas more quickly, gather feedback earlier, continue innovating, and increase marketing opportunities.

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Critic JavaScript Library Now Available

You can now use Inventiv Critic for customer feedback within your web app! Use the Critic JavaScript Library to make it simple for your users to provide actionable customer feedback.

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