Is Critic Right for Your Product?

This checklist will help you decide if the Critic Standard Plan meets your product’s needs. If Critic sounds like a great fit, you can begin a free trial and start collecting customer feedback today!

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✓ Do you want to increase your customer retention rate?

According to a Dimensional Research survey of 3,011 mobile app users, 53% of mobile users say they uninstall an app after experiencing a crash or freeze. Additionally, 37% of respondents stated that they think less of a company’s brand after experiencing a crash or error in one of their apps. With Critic, you can identify the underlying cause behind bug reports and fix problems more quickly. Since users are so critical of app problems and the companies that make them, responding to reported issues quickly is a necessary aspect of customer retention.

✓ Do you want actionable customer feedback instead of vague problem reports?

Critic includes product-aware data alongside feedback reports. Your development team can attach logs, screenshots, JSON metadata, account IDs, or any other information you choose. This extra information will help your development and support team diagnose and fix software problems faster.

✓ Should users be able to provide feedback without leaving your application?

Feedback within an application is more convenient than going to an external site or writing a potentially anonymous review in the App Store. Additionally, taking back control of product feedback will help you better interact with your users. Critic’s actionable customer feedback reports can include account IDs or other identifying information. Use Critic to reach out directly to the specific users who are asking for a better experience.

✓ Would you prefer private feedback before receiving a negative App Store review?

Negative App Store reviews are embarassing and potentially damaging to your product brand. However, you can bring Critic’s feedback functionality into your product, reducing the likelihood of customers going straight to the App Store to complain. Take the opportunity to respond quickly to user feedback before one bad experience becomes forever associated with your software product.

✓ Do you expect to have more than 100 monthly active users?

If you’re going to be serving hundreds, thousands, or millions of users, you need to automate your customer feedback and customer support processes. Critic is your first step in doing so: users can submit feedback alongside the technical details that developers need. This requires less back-and-forth with frustrated customers than traditional customer support mechanisms.

✓ Can you customize your customer feedback user experience?

We offer mobile client libraries and a REST API as part of the Critic Standard Plan. This means you can create whatever feedback submission experience you would like within your own product. Customize the screens, required fields, report attachments, and more to maintain a consistent experience with the rest of your application.

✓ Do you want a customer feedback service that grows with your product?

Unlike other customer feedback services, Critic’s pricing model is not based on the number of users you have. Instead, pricing is based on the number of products you add to Critic. Pay for what you use, not for who is using it. The Critic Standard Plan will increase the effectiveness of your customer feedback and support efforts.

Are You Interested?

Your users will benefit from a faster time-to-resolution. Support team members will be happy to have actionable customer feedback. Developers won’t have to guess to find and fix problems.

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