Critic Support Policy

Effective starting: February 21, 2018 (view archived versions)

Features

All Inventiv web-based products include the capability to submit feedback, typically with a “Give Feedback” button near the top right corner of every screen. Additionally, Inventiv provides email-based support to all users via support@inventiv.io.

Certain plains include additional communication channels, such as video conferencing or screen sharing to diagnose issues with your account or product integration. In these instances, a video conference or screen sharing session can be scheduled by emailing support@inventiv.io. Users subscribed to plans that include these additional channels receive priority over Inventiv’s standard email- or Critic-based support. Otherwise, requests will be handled in the order in which they are submitted.

Availability

Inventiv support is available during the hours of 9am – 5pm for the Central (UTC-6) time zone. While typical response times may be much faster, email requests may not receive a response for one to two business days.

Included in Support

Not Included in Support

If you need this kind of assistance, please contact sales@inventiv.io for premium support options.

Fixing Bugs