Critic Support Policy

Effective starting: February 21, 2018 (view archived versions)


All Inventiv web-based products include the capability to submit feedback, typically with a “Give Feedback” button near the top right corner of every screen. Additionally, Inventiv provides email-based support to all users via

Certain plains include additional communication channels, such as video conferencing or screen sharing to diagnose issues with your account or product integration. In these instances, a video conference or screen sharing session can be scheduled by emailing Users subscribed to plans that include these additional channels receive priority over Inventiv’s standard email- or Critic-based support. Otherwise, requests will be handled in the order in which they are submitted.


Inventiv support is available during the hours of 9am – 5pm for the Central (UTC-6) time zone. While typical response times may be much faster, email requests may not receive a response for one to two business days.

Included in Support

Not Included in Support

If you need this kind of assistance, please contact for premium support options.

Fixing Bugs