Let Them Think a Minute
Give people time to think before giving you a response to a big decision. Requests for assistance, proposed changes to their roles or responsibilities, and other shocks often require time to process.
Why We Do It
Not everyone is capable of making good decisions on the spot. Especially when there’s a power differential at play (e.g., a supervisor asking a junior employee a question), team members may find themselves feeling nervous, worried about potential judgement on their statements or decisions. Giving team members time to think alleviates some of that stress. Allowing them to respond on their own terms—minutes or hours later—gives them some power in determining how to approach a big question or decision.
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