Critic Posts
Free In-App Bug Reporting SDK Evaluation Scorecard: Compare Critic, Shake, Gleap, Bugsee & Wiredash
A weighted scorecard with 8 dimensions and binary pass/fail checks to compare in-app bug reporting SDKs, calibrated for small mobile teams.
How to Add Custom Metadata to Mobile Bug Reports: User IDs, Feature Flags, and Session Data
Attach arbitrary JSON metadata to in-app bug reports on Android, iOS, Flutter, and REST API so every report includes business context.
You Set Up In-App Bug Reporting But Nobody's Submitting Reports. Here's How to Fix It.
Most empty bug-reporting dashboards stem from discoverability and trust failures, not broken SDKs. A ranked troubleshooting guide.
Positive Feedback is Free Marketing
Learn how to identify positive feedback from customers, app store reviews, and other online posts as free marketing material for your product. Follow these tips to maximize the impact your promoters have on bringing you new users and paying customers.
Encourage Positive App Store Reviews
How do you encourage users to post positive App Store reviews? This guide describes ways to make it easy to review your app and ask for feedback at appropriate times. It also covers disallowed tactics you should avoid when asking for ratings and reviews.
Manage App Store Reviews
App Store ratings and reviews are not the end. Once you receive feedback, you will need to manage App Store reviews. Triage bug reports, prioritize software tasks, and respond to users. Turn past negative reviewers into positive reviewers for future versions.
Prevent Negative App Store Reviews
Negative App Store reviews will discourage new users from installing your app. Learn what steps to take to prevent negative App Store reviews by addressing bugs and user feedback as early as possible with in-app feedback.
Responding to Problems - Craft Your Message
Learn about the importance of responding to problems such as bug reports, downtime, or other customer concerns. This article guides you through all aspects of crafting an impactful response to problems.
Critic Update: New Onboarding Experience, Mobile Libraries
Critic has a fresh, new onboarding experience! Try signing up today and see how easy it is to add bug reports to your mobile and web apps.
8 Data Points to Help Diagnose Software Problems
Are you having difficulty diagnosing software problems with your app? These 8 data points will help you identify and fix bugs reported by your users. Also provided are helpful tips on how to replicate and resolve issues related to symptoms discovered by these data points.