Bug Reporting Posts
Manage App Store Reviews
App Store ratings and reviews are not the end. Once you receive feedback, you will need to manage App Store reviews. Triage bug reports, prioritize software tasks, and respond to users. Turn past negative reviewers into positive reviewers for future versions.
Prevent Negative App Store Reviews
Negative App Store reviews will discourage new users from installing your app. Learn what steps to take to prevent negative App Store reviews by addressing bugs and user feedback as early as possible with in-app feedback.
Responding to Problems - Craft Your Message
Learn about the importance of responding to problems such as bug reports, downtime, or other customer concerns. This article guides you through all aspects of crafting an impactful response to problems.
Critic Update: New Onboarding Experience, Mobile Libraries
Critic has a fresh, new onboarding experience! Try signing up today and see how easy it is to add bug reports to your mobile and web apps.
8 Data Points to Help Diagnose Software Problems
Are you having difficulty diagnosing software problems with your app? These 8 data points will help you identify and fix bugs reported by your users. Also provided are helpful tips on how to replicate and resolve issues related to symptoms discovered by these data points.
Critic API Now Provides Access to All Features
The Critic API now provides a way to interact with all of the functionality you see in the Critic web portal. Create your own integrations, query the API for information, or perform a full data export for further analysis of product feedback reported by your customers.
Critic JavaScript Library Now Available
You can now use Inventiv Critic for customer feedback within your web app! Use the Critic JavaScript Library to make it simple for your users to provide actionable customer feedback.
Multiple File Attachments Supported by Critic
Multiple file attachments are now supported as part of Critic reports. Gain more actionable customer feedback by attaching all of the log files and screenshots you need to a single report.
Introducing Critic, a tool for gathering actionable customer feedback
Inventiv Critic is gives you an easy, flexible way to gather customer feedback in your mobile or web-based software applications.