Learn how to identify positive feedback from customers, app store reviews, and other online posts as free marketing material for your product. Follow these tips to maximize the impact your promoters have on bringing you new users and paying customers.
How do you encourage users to post positive App Store reviews? This guide describes ways to make it easy to review your app and ask for feedback at appropriate times. It also covers disallowed tactics you should avoid when asking for ratings and reviews.
App Store ratings and reviews are not the end. Once you receive feedback, you will need to manage App Store reviews. Triage bug reports, prioritize software tasks, and respond to users. Turn past negative reviewers into positive reviewers for future versions.
Negative App Store reviews will discourage new users from installing your app. Learn what steps to take to prevent negative App Store reviews by addressing bugs and user feedback as early as possible with in-app feedback.
Learn about the importance of responding to problems such as bug reports, downtime, or other customer concerns. This article guides you through all aspects of crafting an impactful response to problems.
Nothing feels worse than watching your product or company fail. Use these tactics to learn from failure, adapt to changing situations, and build a more resilient product.
Are you having difficulty diagnosing software problems with your app? These 8 data points will help you identify and fix bugs reported by your users. Also provided are helpful tips on how to replicate and resolve issues related to symptoms discovered by these data points.
Go for launch! Release early and often to validate your ideas more quickly, gather feedback earlier, continue innovating, and increase marketing opportunities.
Multiple file attachments are now supported as part of Critic reports. Gain more actionable customer feedback by attaching all of the log files and screenshots you need to a single report.
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